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   General FAQ's

 Do I have to pay for my design services upfront?
We require all payment upfront. This is necessary to ensure that we offer you the best pricing possible. However, our goal is to ensure that our customers are satisfied, in order to do so we offer customers the option to pay 50% down on design services that are $1000 or more.

 What forms of payment do you accept?
We accept all major credit cards including AMEX, MasterCard, Visa and Discover. We do not accept checks at this time.

 I require design services but the packages you offer do not fit my needs.
Captivate Designs offer our customers the opportunity to have fully customized design service. Please contact us for a FREE CONSULTATION to discuss your needs.

 Is Content included in Design Packages?
Content is not included any of our design packages. However, we offer you professional copywriting for an additional charge.

 Is Web Hosting Included in Web Design Packages?
Web Hosting is NOT included in any of our Web Design Packages. Captivate Designs offers web hosting at very competitive pricing in addition to web design services.

 Do you develop E-commerce Websites?
At this time we do not develop e-commerce websites. However, if you require an e-commerce website, we will be happy to refer you to one of our trusted partners. We apologize for any inconvenience.

 
   FAQ's on Logo & Stationery Design

 What is a Logo?

A logo is a symbol that distinguishes a company. It’s a company corporate identity and it can be a visual sign, a graphic element, symbol or icon of a trademark or brand and together with its logotype, which is set in a unique typeface or arranged in a particular way. The logo symbol does not have to be a literal symbol. Sometimes text is treated in such a way that it becomes a symbol by itself.

 Why do I need a logo?

A Logo is the corporate identity of any business. It is the unique brand of your business that sets you apart from your competitors. You can use your logo on your marketing collateral such as letterheads, business cards, brochures, envelopes, website, and other promotional material for advertising purpose such as stickers, banners, signboard etc.

 How much does it cost to design a logo?

Captivate Designs offer very competitive pricing for logo design. Please refer to our packages to determine the selection that is right for you.

 How long will take to design my logo?

Initial prototypes will be forwarded to you within three (3) business days.

 What is the process for designing a logo?

   • Select and purchase one of our online packages or contact us to place a custom order.

   • Once your order has been successfully placed and payment is received. A project       manager    will be assigned to your account and will contact you to obtain information       regarding your    vision and specification for the logo.

   • Custom logo concepts will be forwarded to you by email for your review within three       business days.

   • If you need changes, provide your feedback to your project manager to ensure that we       have met your expectations 100%.

   • Once you have approved your logo design and you’re 100% satisfied we will forward       you    a copy of your logo in the format you desire.

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   FAQ’s on Web Design

 Why do I need a Website?

A website is very essential for any business or entrepreneur. It is a very effective media for reaching new customers and maintaining customer relationships; it can reach millions of people locally, regionally, nationally, or internationally that might not have been possible with any other media. Also a Website is very affordable and in-expensive compared to other advertising media such as Print, TV, Radio, and Outdoor Media. Secondly, customers can view your products and/or services, or learn more about your company from anywhere in the world. A website keeps your business open 24/7 and eliminates the need for excessive sales and customer service staff, if utilized correctly. No matter what type of business you are in, a website is an ideal way to grow your business globally.

 Why Should I Choose Captivate Designs?

Captivate designs goal is to provide businesses with a web presence that produces results. We offer value added services such as free search engine submission and lifetime maintenance and ongoing support and extend our services beyond our clients’ expectation to ensure 100% customer satisfaction. Our designers have a minimum of five years professional experience and pride themselves in their ability to produce stellar websites that deliver results.

 What information is required to design a Web Site?

Generally a simple website needs details about the products and/or services, logo, photographs etc. For new businesses or redesign of your current website we will help you get started with ease.

 Can we use our company’s logo, literature and other material on our Website?

Certainly you can use your existing logo and other material for your website. We can redesign your site according to your specific requirement as well as consult with you on what’s most appropriate for your business needs.

 I already have a website, is it possible to redesign it?

Of course yes. One should always consider redesigning their website after a certain period; it helps to attract more visitors to your site as well as keep interest of existing visitors and entice them to visit your site repeatedly. We have vast experience of designing websites for small, medium and large businesses within service industries. We are dedicated to offering you a cost effective web design solution that’s unsurpassed in quality and value.

 How long will it take to complete my website?

Designing period for website depends on the size and type of the website. Our standard turnaround time for most websites is two to three weeks. However, if you are in a rush, please communicate your timeframe to your project manager and we will do the best to assist you in reaching your deadline. Please note that your prompt response and cooperation is mandatory to complete your project within the promised turnaround time.

 Do you provide ongoing support after the completion of website?

Yes. Captivate design offer ongoing maintenance of your website for the life of your website.  We extend our client’s an update to their website once per month at a maximum of one hour at no additional fee.

 How can I be guaranteed that I will be satisfied with your designs?

We provide all our customers with a 100% Money Back Guarantee, because we are very confident in our ability to deliver 100% Customer Satisfaction.  You have 24 hours to review your design prototypes and submit a request for a full refund.

 What is the Cost to Design a Website?

The Website design cost depends on various factors such as the number of pages on the site, types and number of graphics, Flash animation, web copy writing etc. Please contact us for a free custom quote or consultation. We offer unmatched web design solutions with the most competitive pricing.

 What forms of payments do you accept?

We accept Mastercard, Visa, Discover, American Express and Checks via PayPal a secured payment merchant.

 Why are your prices so low?

Our prices are highly affordable because our designers are all independent contractors whose next project depends on how well they did on their last. As a result, we are able to provide top quality designs at affordable pricing without the overhead.

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   FAQ’s on Brochure Design

 Why do I need a custom brochure?

Any business large or small needs a way to communicate effectively to their targeted customers the benefits of their products and/or services in a compact and terse manner. A brochure is an excellent way to communicate your message and help coagulate the branding efforts of your company. A professionally design brochure is a powerful marketing tool as it portrays all strengths and benefits in a lucid, friendly and impressive way. Your company may have multiple reasons for designing a brochure. Organize them in the order of most to least important. Some reasons for a brochure might be for product exposure, direct marketing, business reply or many other reasons.

 What are the factors to be considered while preparing a brochure?

   • Who is your target audience?
   • What are your products and services?
   • What makes your product and services unique and different from your competitors?
   • What do you want to achieve in this communication?

 What information do I have to give you to prepare my brochure?

A simple brochure needs only content and the logo of your company. It is very important to write effective content that is specific to the purpose you are preparing the brochure for; also the message should be consistent and eye-catching. If your company will be writing their own copy take the time to write content that get your message across effectively. Better yet, have a professional copywriter write your content. Captivate Designs can also write content for your brochure. We have professional copywriters who know how to deliver your message with compelling copy. We also provide logo design services if you require designing of a new logo or redesigning a current logo.

 How much does it cost to get a custom brochure designed?

The actual price varies depending on the size and number of pages you want your brochure to have. To start working on the design of your custom brochure, simply select one of our packages and make a payment using our secured online payment system. We offer the most cost effective designing solution with on time delivery of work. You can request a quote for free or contact us for custom designs.

 How long will it take to prepare a Custom Brochure?

Standard turn around time for brochure design is one week for initial prototypes. However, your cooperation is important in order to complete your design on time.

 In what format do I get my brochure file?

We will provide you with files that are ready for printing, by sending them to you through an e-mail in a PDF file or by mailing you a CD. The advantage of you owning the source files: if you need it in the future, you will be able to use them to rework and tweak your brochure on your own.

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   FAQ’s on Postcard Design

 Why do I need a postcard?

Direct mail postcards are one of the most effective and affordable advertising medium available. Direct mail Postcards can be used as part of a marketing strategy. Direct mail postcards are a great way to market your business to a targeted market. Direct mail postcards give you more control than any other form of advertising – you determine who receives your message, when, and where. And if you have a website, direct mail postcard advertising is a great way to drive traffic to your site.

 Why should I use your postcard design service?

Captivate Designs have the communication expertise to create, write, and design compelling direct mail postcards and other direct-response advertising materials to reach your target market.

 What information is needed to design my postcard?

In order to design your postcard you will need to provide us with the content and logo of your company.  We can also create the content for your postcard through our expert copywriting service. We have professional copywriters who know how to deliver your message with compelling copy.

 What is the cost for designing a Direct Mail Postcard?

Please refer to our postcard design packages for pricing. In the event you require a custom quote, please contact us for a free non-committal quote.

 How long will it take to design my postcard?

It will take approximately one week for writing content and providing you with the first prototype of your postcard. We will provide you with two prototypes so you can select the one that you’re most satisfied with.

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