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Frequently Asked Questions [FAQ's]
 Why Should I Choose Captivate Designs?
What do I need to do to get started?
Why do I need a Website?
What information is required to design a Web Site?
Can we use our company’s logo, literature and other material on our Website?
I already have a website, is it possible to redesign it?
How long will it take to complete my website?
Do you provide ongoing support after the completion of website?
How can I be guaranteed that I will be satisfied with your designs?
What is the Cost to Design a Website?
Why are your prices so low?
Do I have to pay for my design services upfront?
What forms of payment do you accept?
Is Content included in Design Packages?
Why Should I Choose Captivate Designs?
IT’S SIMPLE… WE PROVIDE MORE FOR LESS. UNBEATABLE VALUE. SUPERIOR SERVICE. COMPETITIVE PRICING. FAST TURNAROUND.
As a Captivate Customer you are GUARANTEED to get a website that’s professionally designed by one of our VETERAN DESIGNERS who possess an average of five (5) years experience. In addition we offer rapid turnarounds and unsurpassed customer service with Internet Marketing Assistance to help you promote your business and website… plus all the extras that other firms charge extra for such as ongoing maintenance and support, unlimited use of stock photos and more…
What do I need to do to get started?
Our process is simple and seamless. To get started all you need to do is contact us, one of our friendly sales consultants is standing by to assist you, and would help you determine what the best solution is for your business and your budget. Once you have evaluated your options and you’re ready to get started you will need to complete the purchase and await our WELCOME PACKET and CREATIVE BRIEF which will be sent to you within Two (2) Hours.
Our WELCOME PACKET outlines our process and what you can expect for the duration of your website development as well as the deliverables that you are responsible for such as Content, Logo etc. Our CREATIVE BRIEF asks you a few questions which will help us to understand your vision, goals and objectives. You would need to fill it out to the best of your ability and return it to us as soon as possible.
Why do I need a Website?
A website is very essential for any business or entrepreneur. It is a very effective media for reaching new customers and maintaining customer relationships; it can reach millions of people locally, regionally, nationally, or internationally that might not have been possible with any other media. Also a Website is very affordable and in-expensive compared to other advertising media such as Print, TV, Radio, and Outdoor Media. Secondly, customers can view your products and/or services, or learn more about your company from anywhere in the world. A website keeps your business open 24/7 and eliminates the need for excessive sales and customer service staff, if utilized correctly. No matter what type of business you are in, a website is an ideal way to grow your business globally.
What information is required to design a Web Site?
Generally a simple website needs details about the products and/or services, logo, photographs etc. For new businesses or redesign of your current website we will help you get started with ease.
Can we use our company’s logo, literature and other material on our Website?
Certainly you can use your existing logo and other material for your website. We can redesign your site according to your specific requirement as well as consult with you on what’s most appropriate for your business needs.
I already have a website, is it possible to redesign it?
Of course yes. One should always consider redesigning their website after a certain period; it helps to attract more visitors to your site as well as keep interest of existing visitors and entice them to visit your site repeatedly. We have vast experience of designing websites for small, medium and large businesses within service industries. We are dedicated to offering you a cost effective web design solution that’s unsurpassed in quality and value.
How long will it take to complete my website?
Designing period for website depends on the size and type of the website. Our standard turnaround time for most websites is two to three weeks. However, if you are in a rush, please communicate your timeframe to your project manager and we will do the best to assist you in reaching your deadline. Please note that your prompt response and cooperation is mandatory to complete your project within the promised turnaround time.
Do you provide ongoing support after the completion of website?
Yes. Captivate design offer ongoing maintenance of your website for the life of your website. We extend our client’s an update to their website once per month at a maximum of one hour at no additional fee.
How can I be guaranteed that I will be satisfied with your designs?
We provide all our customers with a 100% Money Back Guarantee, because we are very confident in our ability to deliver 100% Customer Satisfaction. You have 24 hours to review your design prototypes and submit a request for a full refund.
What is the Cost to Design a Website?
The Website design cost depends on various factors such as the number of pages on the site, types and number of graphics, Flash animation, web copy writing etc. Please contact us for a free custom quote. We offer unmatched web design solutions with the most competitive pricing.
Why are your prices so low?
Our prices are highly affordable because our designers are all independent contractors whose next project depends on how well they did on their last. As a result, we are able to provide top quality designs at affordable pricing without the overhead.
Do I have to pay for my design services upfront?
We require all payment upfront. This is necessary to ensure that we offer you the best pricing possible. However, our goal is to ensure that our customers are satisfied, in order to do so we offer customers the option to pay 50% down on design services that are $1000 or more.
What forms of payment do you accept?
We accept all major credit cards including AMEX, MasterCard, Visa and Discover. We do not accept checks at this time.
Is Content included in Design Packages?
Content is not included any of our design packages. However, we offer you professional copywriting for an additional charge. |
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